Contact
ECC Sweden assists consumers who experience problems with traders in another EU country, as well as in Iceland and Norway. We also cooperate with an office in the United Kingdom. We assist consumers either through direct advice or through mediation via our sister offices within the ECC network.
Contact for consumers
Consumers who need assistance with a cross-border consumer issue can reach us through the Swedish Consumer Agency’s guidance services.
Contact the information servicePress inquiries
Press inquiries are primarily answered by the Swedish Consumer Agency’s press service.
The Swedish Consumer Agency’s press service (in Swedish)Contact the ECC Director
Would you like to know more about our activities? You can contact our director. She can answer questions about the organisation but does not assist with individual consumer cases.
The ECC Director Karoline Sjölander can be reached through the Swedish Consumer Agency’s exchange: Phone number: +46 (0)771 - 42 33 00 Email address: konsumentverket@konsumentverket.se
Postal address:
Konsument Europa / ECC Sweden Konsumentverket Box 48 651 02 Karlstad Sweden
Visiting address:
Tage Erlandergatan 8 A, Karlstad, Sweden