Denied boarding

Updated: 8/7/2019

If you are denied boarding you are entitled to either transport to your final destination using comparable alternative means, or having your ticket refunded and, where relevant, being returned free of charge to your initial departure point. 

These rules apply if you are:

  • leaving the EU with any airline, or
  • arriving in the EU with a carrier registered in the EU (or Iceland, Norway or Switzerland)

For more information on your rights, please read the article ”Air passengers’ rights” (the European Commission). You will find the article via the link on the right side of this page.