Checklist for consumers

Updated: 2/8/2016

If you are buying goods or services online, there are several rules and regulations that is there to protect you as a consumer. Here you can find out what applies to which domain.

It is important to know that some consumer rights are fully harmonised in the EU and therefore they are the same in all EU countries, irrespective of the transposition technique in each Member State.

Other consumer rights may differ according to the country of residence of the consumer so you should be aware of any relevant national laws and the potential application of article 6(2) of Rome I regulation.[1]

Traders should inform consumers about choice of law clauses and what the implications are  – e.g. higher standards of protection could apply in some areas such as legal guarantees – but it is also important that you as a consumer keep track of your own rights.

You will find the checklists by clicking on the links to the left on this page, but also through the column to the right.

[1] REGULATION (EC) No 593/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 June 2008 on the law applicable to contractual obligations (Rome I)  Rome 1 is not  applicable in Denmark due to the Danish opt-out on judicial matters.