Goods stopped at customs

Updated: 8/7/2019

When customs have stopped the goods, the right holder is contacted, and it is he or she who decides whether it is a counterfeit product or not. If it is, the right holder will confirm this in writing.

This sometimes leads to a civil procedure between the buyer and the right holder. But most of the times, the buyer and the right holder find an amicable conciliation and the products are destroyed. On rare occasions, the right holder files a lawsuit to the court.

A consumer who buys products for personal use can say no to a claim from the right holder. It is up to the right holder to prove that it is not for personal use.