Requirements for the conclusion of distance contracts
- The information stated above has to be clearly visible and accessible for the consumer. It has to be written in a clear and comprehensible language.
- If the order places the consumer under an obligation to pay, you have to ensure that the consumer explicitly acknowledges that the order implies an obligation to pay e.g. by requiring the consumer to click a button labelled ‘confirm purchase’, ‘pay now’ etc. If the consumer’s express consent is not obtained they shall not be bound by the contract.
- You have to provide the consumer with a confirmation of the contract concluded. Any terms and conditions applicable to the contract must be made available to your customer in a way that allows them to store and reproduce them. This confirmation has to be provided on a durable medium within a reasonable time after the conclusion of the contract and at the latest upon delivery of the goods or before the performance of the service begins. You can send an e-mail to the consumer with this information.