Checklist for traders

Updated: 8/7/2019

If you sell products or services to consumers through a website you must meet certain legal obligations. These rules apply whether you are a large established company or just starting out.

It is important to know that some consumer rights are fully harmonised in the EU and therefore they are the same in all EU countries, irrespective of the transposition technique in each Member State.

Other consumer rights may differ according to the country of residence of the consumer so you should be aware of any relevant national laws and the potential application of article 6(2) of Rome I regulation.[1]

Additionally, it should be indicated how traders shall inform consumers about choice of law clauses and what the implications are (e.g. higher standards of protection could apply. In some areas such as legal guarantees.).

You will find more elaborated checklists on certain subjects on the left side of this page, and also in the column to the right.

[1] REGULATION (EC) No 593/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 June 2008 on the law applicable to contractual obligations (Rome I)  Rome 1 is not  applicable in Denmark due to the Danish opt-out on judicial matters.