Tips for traders

Updated: 8/7/2019

This information from the European Consumer Centres (ECC-Net) about e-commerce is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations. 

The European Consumer Centre Network (ECC-Net) consists of 30 centres based in each EU Member State, Norway and Iceland. It is co-financed by the EU (Consumer Programme) and by each of the participating states.

The aim of the Network is to increase consumer confidence in the European Internal Market by providing consumers with information on their rights under European consumer legislation, and by giving advice and assistance in the resolution of their individual cross-border complaints.


ECC-Net deals with a large number of cross-border consumer complaints each year, and is therefore in a unique position to document problems that occur when shopping online within the EU.