Tips for consumers

Updated: 8/7/2019

The following information from ECC-Net about e-commerce is aimed at guiding consumers in relation to consumer rights in cross-border e-commerce, and meant to increase consumer confidence in the European Internal Market.

The European Consumer Centre Network (ECC-Net) consists of 30 centres based in each EU Member State, Norway and Iceland. It is co-financed by the EU (Consumer Programme) and by each of the participating states.

The aim of the Network is to increase consumer confidence in the European Internal Market by providing consumers with information on their rights under European consumer legislation, and by giving advice and assistance in the resolution of their individual cross-border complaints.


ECC-Net deals with a large number of cross-border consumer complaints every year, and is therefore in a unique position to document problems that occur when shopping online within the EU.

ECC-Net have also prepared a similar guide for traders to assist them in understanding consumer legislation relation to cross-border e-commerce, and to increase the cooperation between the ECC-Net and business organisations. The guide for traders is available here.