Letter template - withdrawal from the contract
Since you do not have the possibility to examine the product beforehand when buying a product online or via mail order, you have the right to withdraw from the contract, without having to give a reason. Please observe, however, that you will have to pay the return shipping cost when cancelling a purchase.
What happens after I have sent my letter?
In the letter, you have stated that you are expecting a reply within a certain time. If you time limit is reasonable, (the time limit stated in the letter template is generally regarded as reasonable), and the trader do not reply within that time, you can proceed with your case.
If you receive a reply from the trader that you are not satisfied, or if you do not receive a reply at all:
- If you feel that you are in a position to negotiate, contact the trader again and try to do so.
- Contact ECC Sweden for advice.
- Contact the National Board for Consumer Disputes (ARN) if the trader is connected to Sweden in some way, for example via a website or marketing that targets Swedish consumers.