Checklist regarding online gambling

Updated: 2/12/2016

Know the trader

  • Make sure that the trader has a valid licence by turning to the relevant licensing authority. This information should be available on the bottom of the start page of the gambling site or in the Terms & Conditions. Should this information not be available you should avoid that particular gambling site.
  • Always research gambling companies you are not familiar with before you give them personal information or use their services. A simple search on the name of the company may suffice. Be aware that certain companies may leave false positive feedback about themselves.
  • Do not be fooled by a high ranking on search engines. Fraudulent companies may pay for services that makes their sites appear as one of the first hits among search results.
  • Research if a gambling site’s customer support is easy to get in touch with and how other consumers have experienced their level of service.
  • Different countries have different levels of consumer protection when it comes to gambling online. The licensing authorities differ when it comes to how they monitor their licensees. Before gambling online it is critical that you are aware of what rights you have as a consumer of gambling services in the country that has licensed the company in question.
  • Be aware that licensing authorities may change their name and, if that is the case, you need to do a search on the name they used to operate under.

Read the Terms and Conditions

  • The rights and obligations of consumers of gambling services is usually outlines in the Terms and Conditions.
  • If the Terms and Conditions is in Swedish, and the gambling site is run by a foreign company, you should look for a clause that reads something like “Whenever there is a conflict between this language version and the English language version of the Terms and Conditions, the English language version shall prevail”. If this is the case you also need to read the English version.

“Risk free bets” and money back guarantees

  • If something sounds too good to be true, it probably is.
  • The conditions for a certain bonus or similar can usually be found in the Terms and Conditions or in a text in connection with the offer. Usually, you need to make a certain number of deposits or wagered a certain amount of money in order to be eligible to withdraw your money.

If the gambling company becomes insolvent

  • You should research if it is possible to claim a refund from someone other than the gambling company should they file for bankruptcy.
  • Do not have more money deposited with a gambling company than you need to use the gambling services. By doing this you limit how much you risk to lose if the gambling company should file for bankruptcy and you cannot claim a refund from someone else.

Your personal information

  • Make sure the website has a privacy policy and be cautious if it does not have one.
  • A privacy policy describes what kind of personal information the company collects from you. Be mindful that your information could be sent to other companies in a group of companies or to other affiliates.

Withdrawals and deposits

  • Make sure that the gambling company uses safe payment methods.
  • Ascertain whether administrative fees are levied when you withdraw money or not.
  • If you are not sure whether the payment method is safe or not you should contact your bank for counselling.
  • Keep in mind that many gambling companies have to adhere to anti-money laundering legislation that, among other things, demands that the companies identifies their customers by asking for proof of identity. Because of this, withdrawals and deposits may take longer time to process than regular transfers between bank accounts.