E-commerce checklist

Updated: 8/7/2019

  1. The company
    Find out facts about the company. Is the company's name, street address, e-mail address (if the trader are using a free mail service, it is easier to enter fake personal information), telephone number and the country in which it operates, exposed on the website? Otherwise, you should probably look for another company.
  2. Customer service
    Make sure that the company has an effective handling of inquiries and complaints. Reliable companies have a customer service that is easy to get in contact with.
  3. Too good to be true?
    Always be suspicious of extremely cheap offers or miraculously good products. If it sounds too good to be true, it probably is.
  4. Information about the product
    Read the information provided about the product and check, if you ordered the goods from another country within the EU, that it can be used in Sweden. Make sure that the warranty is valid in Sweden.
  5. Is the total price stated?
    Is the total price stated, postage and other fees included? Otherwise the total price may be higher than you thought.
  6. Time of delivery
    Check how long the time of delivery is. This is important especially if you need the product to a particular event. For more information about your rights in terms of delivery are available via the link to the right of this page.
  7. How is your personal information handled?
    Make sure the company has a privacy policy. Read the privacy policy and decide only then if you want to leave your personal data.
  8. Think before you hand out your card number
    Do not hand out your card number for purposes other than purchase. And never send your card number via e-mail. Remember that you are responsible to check your bank statements yourself.
  9. Secure payments
    Several banks offer secure Internet payments. Contact your bank and ask if they offer this service.
  10. Credit card payment
    If you pay by credit card, you can make a complaint either to the company or to the creditor. Read more about e-commerce payment, via the link on the left side of this page.
  11. Prepayment
    If you pay a product in advance, you lose your best leverage as a consumer – to withhold payment for late delivery.
  12. Print and save all documents
    To be able to prove what you have ordered, you should always print and save promotion, your order (before you send it), and the confirmation that the company is required to send you. Also save all e-mails between you and the company.
  13. Cooling off period/Right of withdrawal
    When purchasing goods from another country, it is advisable to check the right to withdrawal and what the additional charges are. Within the EU you have a cooling off period of 14 calendar days. For more information about your rights in terms of withdrawal are available via the link to the left of this page.
  14. Trustmarks
    Some e-traders are connected to a labelling system where the trader agrees to follow certain rules. Read more about trustmarks via the link available to the left on this page.
  15. Listen to what other say about the company
    Check on various forums about other consumers experiences about the company.
  16. Avoid money transfer services
    These services are often used by families to transfer money to each other. This flow of money is not traceable.