Disputing an incorrect invoice

Updated: 6/20/2018

You should always dispute an invoice that you think is incorrect. When disputing an invoice, you must notify the issuing company of your reasons for refusing to pay the invoice in question.

Write directly to the company, explaining what amount you are disputing and why. You can also dispute part of an invoice that is otherwise correct.

Disputing an invoice – what to do

Write to the company, explaining that you do not intend to pay the invoice and why. Make sure you include the following information:

  • Your name
  • Your address
  • Your telephone/mobile number
  • E-mail address (if you have one)
  • Customer or invoice reference
  • Invoice amount
  • Invoice date

Send your message by e-mail or post but remember to save a copy for your own reference. If sending your message by post, ask the Post Office for a proof of postage.

Debt collection notice and payment demand

If you have disputed an incorrect invoice but still receive a payment demand from a debt collection agency or the Swedish Enforcement Authority, such payment demand must also be disputed. As long as you dispute every stage of the debt collection process, you will not get a poor credit rating.

Read more about how to dispute a debt collection notice and payment demand