Disputing an incorrect invoice
Write directly to the company, explaining what amount you are disputing and why. You can also dispute part of an invoice that is otherwise correct.
Disputing an invoice – what to do
Write to the company, explaining that you do not intend to pay the invoice and why. Make sure you include the following information:
- Your name
- Your address
- Your telephone/mobile number
- E-mail address (if you have one)
- Customer or invoice reference
- Invoice amount
- Invoice date
Send your message by e-mail or post but remember to save a copy for your own reference. If sending your message by post, ask the Post Office for a proof of postage.
Debt collection notice and payment demand
If you have disputed an incorrect invoice but still receive a payment demand from a debt collection agency or the Swedish Enforcement Authority, such payment demand must also be disputed. As long as you dispute every stage of the debt collection process, you will not get a poor credit rating.