Compensation through chargeback
Complain to the trader first
Before claiming chargeback from the lending bank/creditor, you must first complain to the trader. If you get a negative response or no response at all from the trader, you can turn to the bank. Do not forget to keep copies of your conversation with the trader, in order to be able to present complete documentation to the bank.
In which cases are you entitled to chargeback?
You may be entitled to get chargeback if you have a monetary claim against the trader:
- If you have correctly exercised your right of withdrawal without having received a refund
- The goods you have paid for are not delivered or only partially delivered
- If the goods are not in conformity with the order and you have the right to have the contract rescinded.
- In case of the traders bankruptcy
Credit card is a precondition
In order to receive chargeback it is a requirement that you have paid with a credit card. The rules doesn’t apply if you have transferred the money with a bank transaction or paid otherwise.
Report from the ECC-Net
In 2014 a report on chargeback from the ECC-Net was published. The report is called Charge Back in the EU / EEA – A solution to get your money back when a trader does not respect your consumer rights.