Travel within the EU
ECC Sweden’s mission is to inform consumers about their rights and to provide assistance if problems arise when travelling within the EU. We work with issues related to passenger rights for travel by air, train, bus, and boat. We also handle matters concerning package travel and timeshare. In addition, we assist consumers who experience problems when booking hotels, rental cars, or event tickets.
Passenger rights
ECC Sweden has close cooperation with Sweden’s National Enforcement Body (NEB) as we are a part of the Swedish Consumer Agency, which is responsible for this assignment. As an NEB, the Swedish Consumer Agency is the supervisory authority in Sweden that handles matters according to the EU regulation on air passengers' rights. We also collaborate with the Swedish National Board for Consumer Complaints (ARN) to stay abreast of current rulings. Our case officers are also members of ARN.
Joint network projects
Network-wide projects Together with other countries in the ECC network, we actively work to highlight issues and influence existing legislation. We carry out many joint projects, collaborating and learning from each other to better support consumers. The network has produced a number of reports and position papers, and sometimes also provides advice to consumers especially in the flight travel area.
Links to reports and positions
Infographic – Air Passengers Rights Report
Joint position on air passenger rights
Alternative Dispute Resolution in the Air Passenger Rights Sector
Timeshare and long-term holiday products
Timeshare and similar agreements are often sold through aggressive sales methods to tourists at holiday destinations. The law distinguishes between two different types of agreements: timeshare and long-term holiday products. Both kinds are covered by the same rules and essentially have the same protection for the consumers. Our experience is that the companies often try to ensure that the agreement they offer will not be covered by the directive’s rules and the national legislation. The consumers will probably, after the contract is signed, be informed that they do not have any right of withdrawal and that the directive is not applicable to this particular kind of agreement.
The ECC Network has conducted a study and mapped the typical pitfalls associated with timeshare and similar products. The study also resulted in valuable tips to consumers. Timeshare – Report
Relevant EU legislation