Car rental firms have agreed on better terms for consumers


The European Commission and the European consumer authorities have reached a joint agreement with the car industry. This means that the car rental companies involved are no longer allowed to charge additional costs without the consumer's consent.

It is a joint project between the European Commission and the European national consumer authorities – with Britain in the lead – that led to the agreement with the car rental companies Avis Budget, Enterprise, Europcar, Hertz and Sixt taking effect today.

The discussion was prompted by the recent years' significant increase in complaints from European consumers when it comes to renting a car abroad.

The requirements to be met before 2016

The said car rental companies have pledged to better align the current car rules to the requirements of consumer legislation. The commitments that the car rental companies have agreed upon will be implemented gradually, and most of them will be fulfilled by the end of 2015.

Some of the most important improvements, from the consumer's point of view, are:

  • Price information on all mandatory charges, options, and optional exemptions, insurance and any deposit already at the time of booking.
  • More transparency when it comes to the rental car companies fuel policies.
  • Clearer and fairer controls in connection with the return of a rental car.
  • Improved methods for the way that the rental companies charge extra fees, meaning that the consumer will get a chance to challenge a possible damage before any additional money required.

Looking for more information? Please read ECC Sweden's tips when renting a car.