European consumers face discrimination based on their nationality or place of residence


Have you ever been unable to buy something because of where you live? Or been charged a higher price based on your country of residence?

Today, the European Consumer Centres Network (ECC-Net) launches a report which finds that consumers are frequently facing restrictions when they try to avail of cross-border services and are often confronted with refusals to supply or unequal conditions because they come from or live in another EU country.

The report “Enhanced Consumer Protection – the Services Directive 2006/123/EC” analyses complaints reported to ECC-Net over a three year period and highlights the current practical difficulties faced by consumers when attempting to access cross-border services in the Single Market.

You will find links to the press release and to the report to the right on this page.