Digital services continue to strengthen consumers
Flight rights is an area thats been complicated to understand. The consumers rights are, among other things, depending on the travel distance, which countries you are traveling to and from and so on.
ECC Norway created a web based flight calculator to deal with the problem. It's been translated to 20 languages and distributed to 30 European consumer organisations. The consumers fills in the data about the travel, and the flight calculator presents the passengers rights. It's been used over 400 000 times totally, and over 85 000 times in Sweden.