Reduce risks of luggage problem when going on holiday
Most luggage problems occur at stopovers and flights within Europe according to the latest luggage report from Sita. As a traveller in the EU, you may be entitled to compensation from the airline when your luggage is lost or damaged during a flight. Something only every fifth traveller know about according to a survey from Sifo/Forex.
Therefore, before packing the summer suitcase, it may be good to keep some things in mind to reduce the risk of your luggage getting lost or damaged, and to be well prepared if you encounter problems with your luggage.
Checklist before you travel
- Check with the airline what you are allowed to pack. If you pack things forbidden by the airline, you can not expect to be compensated for these things if they are damaged or lost.
- Use a colorful and strong suitcase. A colorful suitcase is rarely confused with luggage in subtle colours. But make sure it will hold for the flight. You can not count on being reimbursed if the suitcase is of a weak material or have a damage since before.
- Take photos of the content and the suitcase. Then you have proof of what you packed and the condition of the suitcase before checking in your luggage.
- Mark the suitcase and remove old luggage labels. Write your name and phone number both on the inside and outside of the suitcase and tear off luggage labels from previous flights. Then the airline can easily track your destination or contact you if your luggage would get lost.
- Inform the airline if the content is valuable. The maximum amount of compensation for lost and damaged luggage is approximately 1,450 euros*. If your luggage is worth more, inform the airline before checking in the suitcase. Then you may be entitled to higher compensation if your luggage is lost or damaged.
- Check if your luggage is checked in to the final destination. If the trip contains stopovers, you should ask at check-in desk if the bag has been checked in to the final destination. If not, it is important that you have enough time allocated for change of flight.
Checklist if your luggage is delayed, lost or damaged
- Report directly at the airport that your luggage is damaged or lost. Ensure that a PIR report is completed. Save all documentation. Document damaged luggage by taking pictures.
- Submit a complaint to the airline. Explain in writing by letter or e-mail that you want compensation and why. Send copies of all your documentation (tickets, baggage receipt, PIR report, other receipts and images). Keep a copy of the complaint. The complaint must be sent within 21 days for delayed luggage and 7 days for damaged luggage.
- Check your insurance. Through the travel insurance in your home insurance or via your travel insurance, you may be compensated for lost luggage. Check with your insurance company if your home insurance covers lost luggage. If you have paid by debit or credit card, there may be an additional travel insurance.
More information about travel insurance can be found at the The Swedish Consumers' Insurance Bureau.
*Airline liability for lost and damaged baggage is limited to
1,131 SDR (approximately 1,450 euros) per passenger. The current value of SDR is available on the Swedish Riksbank's website.