Many consumers satisfied with the ECC network


69 percent of consumers are satisfied with ECC Sweden and the sister offices’ services. That shows a survey ECC-Net recently made.

Two happy cartoon figures shaking hands.

In the EU there are over 508 million consumers that each day can use their strong consumer rights when purchasing goods or services within the EU. The ECC network with 30 consumer centers in Europe is there to assist them.

A recent satisfied consumer survey shows that consumers who contacted ECC are satisfied with the services. This were the results of the survey:

  • 69 percent of consumers were satisfied with ECC's services
  • 75 percent of consumers found that the ECC's services helped them understand their rights or solve disputes
  • 90 percent of consumers found that their country's ECC website was easy to use

About ECC Sweden and the ECC-Net

ECC Sweden help consumers with advice before purchase and consumers who have encountered problems with a trader in another EU country, Norway or Iceland. We do this both through counselling or mediation via our sister offices in the ECC network.

Learn more about ECC-Net

EU turns 60

In Rome, 60 years ago, on 25 March 1957, laid the foundation for the EU. Today, the EU is the largest market in which people, goods and services can move freely.

Read more about EU's history