Fanny explains: your right to compensation in the event of overbooked flight

8/1/2017

Fanny is a legal advisor at ECC Sweden, and she is used to answering questions regarding flight travel. In the third article in our series "Fanny explains", she answers questions regarding your right to compensation in the event of overbooked flight.

Bild på Konsument Europas juridiska rådgivare Fanny.

Hello Fanny! Is it true that, as an air passenger, I can get compensated when I am denied boarding due to an overbooked flight?

- Yes, if the flight is covered by the EU regulation on air passengers' rights, you may have the right to instant economical compensation, if you are denied boarding against your will. However, if you have voluntarily given up your seat against other benefits, you do not have right to such compensation. 

Hur large is the compensation in the event of denied boarding?

- 250 euro for flights with a maximum distance of 1 500 km, 400 euro for flights within the EU longer than 1 500 km and for other flights between 1 500 and 3 500 km, and 600 euro for all other flights. The amounts may be reduced by half in certain cases, should you be re-booked to another flight. 

As an air passenger, do I always have the right to compensation when I am denied boarding due to overbooked flight?

- You always have the right to compensation if your are denied boarding against your will. Not if you have given up your seat voluntarily.

How do I seek compensation?

- Contact the air carrier in writing and explain that you would like compensation and why. Normally you can file your complaint at the airline's website. It is important that you save a copy of your complaint, in order to be able to prove that you have filed a complaint.

How long do I have to wait for a reply from the airline? What should I do if I do not get a reply or if I am not happy with it?

- If the airline does not reply within six weeks, or if you get a reply that you are not happy with, you can contact ECC Sweden. We may assist you in case the airline is based in another EU-country, Norway or Iceland.

More information

Read more about your rights in the article denied boarding.