5 tips on how to shop safer online
- Is the offer too good to be true? Then it most likely is. Something that at first glance seems to be free may in fact cost you dearly. If you receive an offer in a pop-up ad on the web or an ad in social media, you should always check the company's website before you accept. An ad rarely shows the entire offer or cost, which is a common reason why many consumers get stuck in subscription traps.
- Does the company and the website feels reliable? Check that the company has contact information such as address, phone number and email address on the site, as well as in which the country the company is registered. Also, check that the company has a functioning customer service and search on the company name on the Internet. If the company is a fraud, there are often warnings about it.
- What are the terms in the contract? Always read the terms and conditions carefully before ordering anything, particularly those section regarding delivery terms, right of withdrawal and how to complain. If the contract terms are difficult to find, you should be suspicious.
- What are the payment options? If possible, choose the payment method you feel most comfortable with and avoid prepayment. Invoice is an advantage because you can hold the money if the purchase goes wrong. If you pay by debit card you have in certain circumstances you have the opportunity to turn to your bank for help with chargeback. If you choose credit card as payment method, you have extra protection by law.
- Has the site a secure connection? Before you pay by card, check that the site is protected or encrypted. The Web address should begin with "https" instead of "http". If there is a padlock in the browser, it is also a sign that the company may be identified.
More tips about what you should consider before you shop online you can find in our checklist for e-commerce.
Problem with a purchase online?
Have you made a purchase online that has gone wrong? If the trader is registered in another EU country, Norway or Iceland, you can contact ECC Sweden for free legal advice. Call, email, or ask a question in our Q & A forum.
What is Safer Internet Day?
Safer Internet Day was started as an EU project in 2004 and over 50 countries worldwide participated. The purpose of the day is to promote a safe and responsible use of the Internet and social media, especially among children and young people. The theme 2018 is "Create, connect and share respect: A better internet starts with you!".