Are you going to Rio 2016


Are you planning on going to Rio? The ECC-Net has, in collaboration with the Brazilian consumer organisation, compiled some tips that can be useful for you as a consumer.

The compiled information is in English and consists, among other things, of your rights as an air passenger, how to get hold of tickets to the event, where to turn in case of an emergency, and tips on where to eat, drink, shop and what currency to use.

Travelling to Brazil

EU citizens do not need a visa to travel to Brazil for less than 90 days. A passport, valid for at least 6 months after the departure to Brazil, is obligatory as well as a return ticket.

When flying from an EU airport, regardless of where the airline company is based, problems such as overbooking, delay or cancellation are covered by EU legislation on air passengers’ rights. According to this EU law, you have a right to:

  • information and assistance (food and drinks, hotel and transport between the airport and the hotel, 2 communications)
  • the choice between another flight or the refund of your ticket
  • in some cases, compensation up to €600

Buying tickets for the games

Tickets can be purchased legally only from the official website: or from an authorized ticket reseller (ATR) appointed for your country.

Emergency numbers

  • Police - 190
  • Fire department - 193
  • Medical emergency - 192

Other tips

  • The currency in Brazil is Brazil Real (BRL). I Real equals 100 centavos. I BRL = 0,276 EUR.
  • As Brazil is outside the EU, consumers cannot take advantage of existing EU fixed roaming costs. In order to avoid high charges for internet or phone calls while in Brazil, you might consider switching off your roaming service.
  • Shops, especially in shopping centres may be open until 10 pm. If you want to buy a souvenir from the games in a shop, you should know that you don’t have a cooling-off or cancellation period, unless the shop offers it.
  • In Restaurants, cash payments are always allowed, but many establishments will accept Visa/Mastercard. This should be clearly indicated at the entrance. Consumers usually tip the waiter 10%, but it’s not obligatory.

Click here to go to the leaflet