New rules strengthens consumers' rights when shopping in Europe


The new EU Consumer Rights Directive, which has now entered into force, strengthens consumers' rights wherever and whenever they shop in Europe – online or on the high street. 

The new Consumer Rights Directive harmonises national consumer rules in several important areas, such as the information consumers need before they purchase goods and services, and their right to cancel online purchases. Increased harmonisation means that consumers can now rely on the same rights, no matter where they shop in the EU. It also means simpler, more predictable rules for traders, who will now have more incentives to expand their business across borders.

The European Commission has published a press release today regarding this. You will find it via the link on the right side of this page.