Empowering Consumers: A record year for the European Consumer Centres


The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012. 

Among the 80,272 contacts from consumers, the European Consumer Centres dealt with 32,522 complaints. The number of complaints increased by 9% compared to 2012.

Advice provided by the ECC network contributed to a positive outcome for consumers in two thirds of cases.

Read more via the link on the right side of this page.