Watch out for


The Swedish Consumer Agency and ECC Sweden has started to receive complaints regarding the website The site has the same approach as several similar sites that the Agency previously has acted towards.

The Swedish Consumer Agency urges everyone to be careful when you visit and other car valuation sites. If you provide your cars registration number and your personal data, you will receive an invoice in the mail. Our experience is that many consumers believe that valuation sites of this type are always free.

Complaints sent to the The Swedish Consumer Agency show that many people feel cheated after visiting the valuation site by accident, via a link in a pop-up add or similar. The complaining consumers then argue that the add has been lacking information about the fact that the service would cost money. However, this information is available from the company's website

Regarding ECC Sweden unfortunately can't help Swedish consumers since the company behind the site is based in the United States. You can read more about shopping from the US via the link next to this page.

Typical characteristics

Different types of valuation services that try to fool consumers have surfaced periodically in recent years. Often it is the valuation of cars and homes, but other variations occur. have several things in common with previous websites that the The Swedish Consumer Agency has acted against.

It is often unclear to the visitor that the service costs money. It means that many visitors use the service ​​in the belief that it is a free service. A few days later, they receive a bill for several hundred dollars in the mail. There are reputable websites that offer the same services free of charge.

The sites need personal information from you in order to carry out a valuation. This can include the social security number, mobile number or similar. The websites claim that the right of withdrawal does not apply to the service they offer. This is not correct. You always have 14 days right to withdrawal.

Good advice

Never give out personal information such as social security number or mobile number if you are not sure how they will be used, and closely examine what the service includes and costs. Examine the contact details on the website, like address and email address. Take a look on the website, does it look serious? Often, this types of sites are unstructured and has many spelling errors.

Look carefully for rates. Often they hide information about the price of the site, for example in terms of the contract. Check if The Swedish Consumer Agency or ECC Sweden has received any complaints about the site or company. This can often mean that there is a frivolous business. Link to these records is found next to this article. 

Personal advice

If you have a problem with a purchase from a company in another EU country you can contact ECC Sweden which is the unit within the Swedish Consumer Agency that works with advice to consumers on cross-border trade. You will find contact information to us via the links in the yellow box next to this article.