Report on the European small claims procedure
But sometimes things do not go as planned, and there can be delivery problems or problems with the ordered goods. And to avoid difficult and expensive court proceedings, EU wants to simplify for the consumers to assert their rights.
One solution is the European Small Claims Procedure, which was implemented January 1, 2009, and which can be used to solve cross-border disputes in cases of at most 2000 euro.
A new report from the ECC-Net shows, however, that this simple procedure is not used very often. This is mainly due to the fact that the judiciary do not know about the procedure, and this is something that the European Commission wants to change.
Go to the press release and the report via the links on the right side of this page.