ECC – serving European consumers since 2005
European Consumer Centres Network, ECC-Net, provide information, free advice and assistance on cross-boarder shopping in the EU, Norway and Iceland.
Consumer issues is high on the commissions agenda, and with more and more consumers shopping online, the ECC's role in resolving cross-boarder disputes has grown.
During the past ten years, the ECC-Net have achieved a lot – and this is something worth paying attention. The achievements of the network so far has been compiled into a report, which is available its entirety here.
Did you know that ...
- ... the ECC-net is a network of 30 offices – one in each EU member state, plus Norway and Iceland?
- ... the ECC-Net is in direct contact with some 100 000 consumers every year and handles about 40 000 consumer complaints?
- ... over the past decade, the ECC has had more than 650 000 direct contacts with consumers?
- ... the most common complaint involves a non delivered product?
Movie about the ECC-Net's work
In context of the jubilee, the European Commission has produced a movie that explains what the ECC-Net is and what it does. See the movie below: