Car valuation services
If you intend to do a valuation of your car online, be careful. In recent years, ECC Sweden has received numerous complaints from consumers who ordered a car valuation thinking that the service is free, but then got an invoice.
There are companies offering car valuation services online for free, and are therefore easily mistaken for actors that charge for the service. The sites that have dominate the statistics of ECC Sweden and Hallå konsument are hurmycket.com, auto prices and carprice.se.
Before ordering a car valuation
If you intend to order a car valuation online there are some things you should keep in mind before you press the order button.
- Is the service really for free? On some sites the price is hidden in fine text or a design that draws your eyes to other parts of the page than to the price of the service. Examine the site and carefully read the contract terms. Never do a car valuation in a pop-up ad or an ad on social media without checking the company's website first.
- Find out facts about the company. Is the company name, street address, email address, telephone number and the country where the company is located, printed out on the site?
- What do other consumers say about the company? Do a search on the company name in a search engine, such as Google, and read what other consumers written about them. You can also do a search in our Q & A forum.
- If possible - document your order. A website or ad can be changed quickly. Take screenshots of each step in the order. Then you will have proof if the company tries to charge you for something you experienced as free when ordering.
If you got problems with a car valuation service
- If you ordered a car valuation and change your mind – use your right to withdrawal. You should be able to cancel the contract by sending a message to the company or by using a standard form that the company must provide. If there is information, but this is insufficient, the withdrawal period of 14 days might get extended by one year up to 1 year and 14 days after the order was placed.
- Does the company claim you have no right of withdrawal? See our advice in the article Car valuation sites causing trouble again.
- If you have not ordered a car valuation and receive an invoice – contest it. If you have not ordered any car valuation, you have not signed a contract with the company and are not obliged to pay. It is important that you contest the invoice on the grounds that you have not ordered anything. If the company does not accept the contest of the invoice, it is up to the company to pursue the matter in court and prove that you actually made a purchase.
- Have you received a debt collection demand? If you previously contested the invoice to the car valuation company and get a debt collection demand, you should contest it to the debt collection agency. Use the same message for the debt collection demand as you did when you contested the invoice to the car valuation company.
- Do you have documentation of your order? If you have a screenshot of the website or the box in which you placed the order, check if there immediately after the order button is information that the order entails payment obligation. If the information is missing, you are not bound by the order. This is good information to show for the company when you contest the invoice.
Here you can download letter templates (docx) to withdraw a car valuation or contest a valuation you have not ordered.
Below we have gathered articles written about online car valuation services.
- Car valuation sites are causing trouble again – FAQs
- Consumers still worried about claims from Storm & Mets – FAQs
- Information for consumers who have received a notification/order for payment from Autopriser/Storm & Mets
- Consumer won - does not need to pay
In our Q & A forum our legal advisors responds to the most common consumer questions on car valuation and car valuation services (both in Swedish). There you can also do a search on car valuation company names name.
Did not find the answer you were looking for?
If you did not find the answer you were looking for or need advice on your case, you can contact us at ECC Sweden. You can also ask your question in our Q & A forum. If the car valuation company you are in dispute with are sited in the EU, Norway and Iceland, we can help you.