Car rental companies improve treatment of consumers

1/19/2017

Did you ever book a car online and find out you had to pay more when you get to the rental desk?

Did you ever book a car online and find out you had to pay more when you get to the rental desk? Last year, this was the case of 2,000 consumers in Europe, who reported these issues to the European Consumer Centres, which help consumers when they travel or buy cross border.

Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

Today, the authorities decided to conclude this phase of the enforcement cooperation. They are satisfied with the changes brought by the five industry leaders, Avis, Europcar, Enterprise, Hertz and Sixt, to their commercial practices, which now comply with EU consumer rules. The EU trade association, Leaseurope, which helped set up the action from the industry side, is also developing further their guidelines for the whole car rental sector.

Go to the press release.