Infurn the biggest villain of 2014
In total, ECC Sweden received 3 702 complaints from consumers shopping or travelling cross border during 2014. The three most troublesome areas, in percentage of all cases concerning problems after purchase, are as follows (the corresponding number from 2013 in brackets):
- Air travel 21,5 % (15,5 %)
- Cars and motorbikes, including rentals and car evaluation sites 15,7 % (5,9 %)
- Furniture 8,7 % (3,2 %)
When you take a look at the single companies receiving most complaints during 2014, the one who stands out is the online furniture company Infurn. Within the category air travel, airline companies Norwegian and Air Berlin were worst of the bunch last year, while autopriser.net and autoscandic.com excelled in the car evaluation site category.
For more information please contact Jolanda Girzl, director of ECC Sweden, on +46 (0) 54-19 40 52.