Affected by British Airways IT meltdown?

5/30/2017

Thousands of travelers have been affected by the British Airways IT meltdown. Those who been affected by delayed or cancelled flights due to the IT meltdown may be entitled to compensation from the airline.

The problems were caused by power supply problems. On Saturday, British Airways was forced to cancel all flights from airports Heathrow and Gatwick in London. During Sunday, the problems continued with over one hundred cancelled flights from Heathrow, according to di.se.

On its website, British Airways writes that their IT systems are now back up and running and they will be operating a full flight schedule at Heathrow and Gatwick on Tuesday 30 May. However, there are still problems with luggage and the airline is continuing to work to get delayed bags to customers as quickly as possible.

For more information, see the British Airways website

Affected passengers might be entitled to compensation

The airline promises that all affected passengers will be refunded or compensated according to the procedures available, reports the airline's CEO in a statement on Twitter.

How to request compensation

Read more about what applies to delayed flights, cancelled flights and delayed luggage and how to request compensation from the airline. On the pages you also find the air passengers complaint form for lodging a complaint to the airline.