Your rights when SAS cancel flights

5/21/2015

The strike threat towards the airline company SAS has been lifted, but many passengers are still affected since some flights were cancelled in advance. Here are our rights.

The strike threat was posed by the Swedish (SPF) and Norwegian (NSF) Pilots Union this week, and if it had gone through it would have affected more than 400 pilots. Luckily, the unions came to an agreement with their employer SAS, and a new one-year treaty is now reality for the pilots.

As a preventive measure 110 flights were cancelled by SAS, to avoid the possibility of passengers being stranded. This now means that many consumers are affected by cancelled flights, even though the strike was called off. 

Your rights

Air passenger rights are governed by an EU regulation. It applies to the entire EU as well as Norway, Iceland and Switzerland. The regulation applies even when a strike is the reason for a delay or cancellation.

If you are affected by a cancelled or delayed flight due to a strike, there are mainly three rights to keep track on:

  1. Your right to cancellation or refund of the ticket.
  2. Your right to food and drink.
  3. Your right to hotel.

Keep in mind that if you choose a refund of the ticket, the airline has no longer any obligation to pay for hotel or food.

You can find more information about your rights in the articles Delayed flight and Cancelled flight. To find out if your particular flight is affected, please contact the airline.