Your rights when your boat trip is cancelled

6/24/2014

The newly established company, Gotlandsbåten, which would start operating the route Västervik-Gotland on June 16, is still in port. Learn more about your rights if you are among those who are affected by the cancellation. 

How do I file a complaint?

  1. Start by filing a complaint to the carrier, in this case Gotlandsbåten. The complaint must be made within two months after the trip, whether you made the trip or not. When you have filed your complaint, the company must inform you if the complaint is approved, rejected or is still pending within one month. Within two months, you should have received a final response.
  2. If you are not satisfied with the response you received from the carrier, you can file a complaint to the European Consumer Centre located in your country. Links to the ECC offices can be found to the right on this page.

What are my rights as a passenger if my boat travel has been cancelled?

If your boat travel has been cancelled, the carrier must immediately offer the following:

  1. For you to choose between either a) re-routing to your final destination as soon as possible and at no additional charge, or b) a refund of the ticket price and, if applicable, a free return trip to your place of departure as soon as possible.
  2. Free snacks, meals or refreshments.
  3. Up to three nights' accommodation, where needed, for a maximum of 80 euros per passenger per night, as well as transportation from the terminal to the place of accommodation. The carrier does not need to arrange accommodation if the delay is due to severe weather conditions endangering the safe operation of the vessel.