Empowering Consumers: A record year for the European Consumer Centres

2/19/2014

The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012. 

Among the 80,272 contacts from consumers, the European Consumer Centres dealt with 32,522 complaints. The number of complaints increased by 9% compared to 2012.

Advice provided by the ECC network contributed to a positive outcome for consumers in two thirds of cases.

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