The product has not been delivered

Updated: 3/5/2015

If you purchased a product from a distance, the product should arrive within the agreed upon time period 

If there was no agreed upon time period, the product should arrive no later than within 30 days, beginning the day that you completed your order.

If you have not received your product on time, you should call upon the trader to deliver the goods within a reasonable additional time. If the trader fails to deliver the goods within the additional period of time, you are entitled to cancel the purchase in full. If you choose to do so, the trader shall refund your money without undue delay.

I want my product to be delivered:

What happens after I have sent the letter?

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