I have received wrong product or a defective product

Updated: 10/15/2014

The product should be the same as agreed upon. You should get the product you have ordered, and it should be functioning properly. 
  • Firstly, you have the right to demand that the product is repaired or exchanged.
  • Reparation and exchange are to occur within a reasonable time period, and at no cost to you.
  • If you do not want the product to be repaired or exchanged, you can demand a reasonable price reduction or cancel your purchase. Read more about consequences when the product is wrong in the article To file a complaint

I have received a different product than what I ordered


I demand that the right one is delivered:

I have received a product that does not work and I demand a repair


I demand a repair:

I have received a product that does not work and demand an exchange

I demand an exchange:

I do not want any repairs or an exchange

I demand a price reduction:

The trader did not meet my demands

I want to cancel my order:

What happens after I have sent my letter?


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