I have received wrong product or a defective product
- Firstly, you have the right to demand that the product is repaired or exchanged.
- Reparation and exchange are to occur within a reasonable time period, and at no cost to you.
- If you do not want the product to be repaired or exchanged, you can demand a reasonable price reduction or cancel your purchase. Read more about consequences when the product is wrong in the article To file a complaint
I have received a different product than what I ordered
I demand that the right one is delivered:
I have received a product that does not work and I demand a repair
I demand a repair:
I have received a product that does not work and demand an exchange
I demand an exchange:
I do not want any repairs or an exchange
I demand a price reduction:
The trader did not meet my demands
I want to cancel my order: