Consumers wanting redress for deficiencies in goods or services can lodge a complaint with the National Board for Consumer Complaints, Allmänna reklamationsnämnden. This Board is called upon not only to examine such complaints but also to issue recommendations to retailers and producers to amend any abuses that may have occurred. The public therefore has access to a tribunal that can handle disputes between buyer and seller in a less costly and simpler way than the court system. Disputes can be brought before the Board at no cost to the consumer.
Membership of the Board is equally divided between consumer and business representatives, with a judge presiding as chairman. The Board hears some 8,000 cases a year. Surveys show that the Board's recommendations are followed in about 75 percent of all cases.
Visit the Board's Website!
The Board has been notified to the European Commission as a body responsible for the out-of-court settlement of consumer disputes which is in conformity with the Commission's Recommendation on the principles applicable to the bodies responsible for the out-of-court settlement of consumer disputes (98/257/EC).
More information on out-of-court settlement of consumer disputes in Europe - EEC-Net.
Senast granskad: 2009-12-04
