In this way it is possible to avoid lengthy and expensive legal action. The ECC-Net deals with any dispute between a consumer and a business over goods and services, such as for example problems over deliveries, defective products, or products or services that do not fit their description. They are dealt with by a single center in each Member State. This center helps a dissatisfied consumer with information and support in making a claim to the out-of-court alternative dispute resolution system in the country where the business is located.
The network covers all EU-Member States, as well as Norway and Iceland.
Senast granskad: 2009-11-25
