Shopping in Europe

Shopping in Europe is your essential guide to shopping in the European marketplace.

Imagine entering a large department store for the first time. You feel excited but overwhelmed by the choice of goods. Where do you start? The logical first step is to locate a store directory and chart your adventure from there.

Shopping in Europe is your essential guide to shopping in the European marketplace. The guide is packed with information on your consumer rights in each of the twenty five EU Member States. It covers topics such as guarantees, pricing regulations, popular payment methods as well as opening hours for shops, banks and post offices.

As a consumer in the EU you are protected by legislation when you shop for goods and services. Shopping in Europe is your guide to shopping with confidence in the European marketplace.

The European Consumer Centre Network is an EU-wide network to advise citizens on their rights as consumers and to provide easy access to redress, particularly in cross-border cases.

Know your rights. Use your rights


This leaflet presents 10 fundamental rights that you have as a consumer within the EU.