The UEFA EURO 2012™ ticket portal is the only authorized way to buy tickets from people offering their tickets for resale.
To give you a better chance of being able to rely on your tickets, ECC Sweden is advising consumers to take a few extra precautions when buying online tickets.
- Buy only from official agencies: You should order tickets only from official agencies and authorised ticket trading websites. The UEFA and the involved national football organisations inform about the possibilities to get tickets on their websites.
UEFA EURO 2012 ticket resale platform on UEFA.com.
- Thoroughly read the terms and conditions, which may include consumers’ obligations.
- Check the website for the company’s address and full contact details.
- Use Howard, our interactive shopping assistant, when purchasing goods online.
- Beware of buying tickets once an event is ‘sold out’.
- Print and keep the documents of the purchase.
- Too good to be true: Be aware of extraordinary and exclusive offers as well as offers for football-games that have already been sold out for weeks. It might be that the tickets you receive are fake tickets or that you never receive any.
- Most sellers of 'sold-out' tickets have terms and conditions which state that tickets will arrive just before the event, but if this doesn't happen, the seller may be long gone and the consumer would have very little protection. Redress then becomes very difficult.
- Alternative offers: It might happen that agencies overestimate the amount of available tickets and cannot deliver the ordered tickets. If the agencies then provide other tickets (e.g. they offer you tickets for plays from another team or in another city), you are not obliged to accept these alternative offers.
- Credit Card Payment: Ensure the site is secure - look out for the ‘s’ in https. A padlock on the payment screen is also a mark of security.
If you did not receive your tickets and had paid for them via credit card, we advise you to contact your credit card company after the date of the event and ask for a charge back of the transaction in question.
London 2012
The London 2012 Organising Committee (LOCOG) has put several measures in place to help consumers buy tickets from authorised sources:
A website checker is available on the official London 2012 website to check if a site is an Authorised Ticket Reseller. Individuals from outside the UK (including designated European countries) should check this website for a list of official suppliers. The official London 2012 website has a list of ‘known unauthorised websites’ claiming to offer London 2012 tickets’, although it is not exhaustive.
More information is available from the London 2012 website.
