Consumer alert: Viva Connect

2012-01-13

Viva Connect is a resale company on the Costa del Sol who cold calls their victims with promises of more than alleged fictional sales. They claim to have a corporate buyer interested in purchasing timeshare at the owner’s resort.  The offer higher than what the week is truly worth on the open resale market and is even, believe or not, higher than people can buy directly from the developer for.

They do not comply with the New European Timeshare Directive as they require a payment from the owner, fully refunded upon completion of the sale, as a security payment to prevent the owner from pulling out of the deal. But there is no corporate buyer. The sale never happens.

Viva Connect has links with Continent Connection, company closed down by the Spanish Police few months ago. It seems that this company has now hired Swedish speaking staff and is targeting the Swedish market.

RDO has received 4 complaints in the past weeks and unfortunately 1 consumer has paid over 1000€ to this company by credit card.

A warning has been placed on RDO's Mindtimeshare blog.

You can find more information on RDO's website.