Right to assistance
If you check in on time for any flight, including charters:
- from an EU airport, or
- from an airport outside the EU to an airport inside the EU to an airport within, when operated by an EU airline,
and if the airline operating the flight expects a delay:
- of 2 hours or more, for flights of 1 500 km or less,
- of 3 hours or more, for longer flights within the EU, and for other flights between 1 500 and 3 500 km,
- of 4 hours or more for flights outside the scope of the categories above,
the airline must give you meals and refreshments, hotel accommodation when necessary (including transfers) and communication facilities. When the delay is 5 hours or more, the airline must also offer to refund your ticket (with a free flight back to your initial point of departure, when relevant). If you do not receive these rights, complain immediately to the airline operating the flight.
Claims
If you have had economical damages due to the delay, such as loss of income, missed connecting flights etc. you may demand compensation from the airline. Within the EU, and in most other parts of the world, the Montreal Convention is applicable, and the airline is responsible up to the value of 4 150 SDR** for any resulting damages.
** 1 SDR = 1.36 Euro at 29.8.2007. For the current exchange rate, contact Europe Direct, freephone on 00 800 6 7 8 9 10 11 or go to Europe Direct
Senast granskad: 2009-12-01
